EDO Technical Services Operations (EDO TSO) Telelogistics™ System Integrates Information, Knowledge, and Document Management for Businesses and Government Agencies

Business/Government Telelogistics Systems:

Please refer to the overview diagram while reviewing the following information.

Can be integrated with an optional web-enabled customer service help desk.

	Major focus is on enabling proactive management of the operational process in dealing with customer and personnel inquires and problems that surface within the organizations environment.
	Provides an integrated, scalable, and customizable solution that manages customer help desk information requests and problems via the Internet, telephone, and e-mail.
	EDO TSO's extensive knowledge in Help Desk processes and software enables us to integrate a custom help desk environment into the Telelogistics System.

Provides real-time secure access and management of information, knowledge, and documentation using low bandwidth Internet/Intranet technologies.

	Access is controlled with  Commercial Off-The-Shelf (COTS) firewalls and password access systems.
	Uses Triple DES security during transmission of information.
	Utilizes callback systems and closed classified Intranets, Virtual Private Networks (VPN), and LAN/WAN.

EDO TSO's Telelogistics System converts documents to HTML / XML Web formats with subject, alphabetic, figure, and table indexes and document links using the Telelogistics Controller. 

The Telelogistics Controller:
	Uses advanced fuzzy logic techniques to manage and process a wide class of documents and enter them into the Telelogistics System without any or with minimal manual intervention.
	Performs automatic maintenance to update the master indexes as documents are revised. This eliminates what would otherwise be a significant and expensive manual effort.
	In real-time on-the-fly, automatically sizes documents into small chunks for easy download via 28.8 modem or faster interface, and generates all required indexes.